INTERNATIONAL fpa Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review the policy below to ensure a smooth process.
✅ Eligibility for Returns
Items can be returned for the following reasons:
• Customer ordering error
• Product defect or warranty issue
Returns are only accepted for products purchased directly from INTERNATIONAL fpa. You’ll need to provide either your order number or invoice number.
📦 Return Authorization Required
Before returning any item, you must request a Return Goods Authorization (RGA) number, using the RGA request form below:
• Request the RGA within 15 working days of receiving your product.
• Return the item within 30 days of receiving the RGA. (Return will be void after 30 days)
• Clearly display the RGA number on the outside of the return package.
All returns must be shipped prepaid (FOB destination).
🚚 Shipping Charges
Shipping and handling fees on expedite option are non-refundable, except when the return is due to an INTERNATIONAL fpa error.
🔄 Returns Due to Customer Order Error
If you’ve ordered the wrong item:
• The product must be new, unused, and in its original packaging.
• It must be free of marks or coatings unless originally sold that way.
• Items must be in new resalable condition.
A restocking fee will apply:
• Minimum of $20 or 25% of the product price, whichever is greater.
• Additional charges may apply if the item is returned damaged.
🛠️ Warranty Returns
If your item qualifies for a warranty return, the manufacturer’s warranty terms will apply.
⚠️ Returns Due to INTERNATIONAL fpa Error or Product Defect
If we made an error or the item is defective:
• The product must be new, unused, and in its original packaging.
• It must be free of marks or coatings unless sold that way.
• Item must be in new saleable condition.
We will provide a full refund, including expedite freight charges where applicable, if the return is made within 30 days of RGA approval. Defective products may also be exchanged for a new one.